Expert Service
Whether your Hyundai is in need of repair or it's simply time for your next scheduled maintenance, our expert team of service professionals will take care of everything and get you back on the road in no time.
Schedule Service
Factory-trained technicians
Our certified technicians are experts on maintaining your Hyundai to factory standards, and are highly trained to diagnose and repair any issues to get it running like new again.
Genuine OEM parts
From brake pads and discs to suspension components and more, our Genuine OEM Hyundai parts ensure both a perfect fit and long-lasting performance.
State-of-the-art equipment
Our service center features state-of-the-art equipment and diagnostic tools, so you can be confident that the job will be done right the first time.
Exceptional service
We pride ourselves on providing exceptional service 100% of the time. We know that your car is your livelihood, so we want to get you back on the road with your Hyundai running its best.
Service Tools
Service Specials
Brake Special
•Replace front or rear brake pads and resurface front or rear rotors*
•Inspect discs, calipers, brake line, hoses, master cylinder and wheel cylinders
*Rotor replacement, master cylinder, wheel cylinder and caliper repair or replacement extra (if needed). Plus taxes and applicable fees. Prices may vary by model. Please present coupon at time of write-up. Cannot be used with any other applicable offer. Hazardous waste fee if applicable. Coupon has no cash value. - Coupon expires 08/20/2026
4025 W Loop 289, Lubbock, TX 79407
Service: (806) 776-2750
Brake Special
Expires: August 20, 2026•Replace front or rear brake pads and resurface front or rear rotors*
•Inspect discs, calipers, brake line, hoses, master cylinder and wheel cylinders
Hyundai Air Filter
Your Hyundai’s first line of defense!
•Helps protect against pollen, smog, smoke, and dust
•Designed specifically for your Hyundai
Plus taxes and applicable fees. Prices may vary by model. Please present coupon at time of write-up. Cannot be used with any other applicable offer. Hazardous waste fee if applicable. Coupon has no cash value. - Coupon expires 08/20/2026
4025 W Loop 289, Lubbock, TX 79407
Service: (806) 776-2750
Hyundai Air Filter
Expires: August 20, 2026Your Hyundai’s first line of defense!
•Helps protect against pollen, smog, smoke, and dust
•Designed specifically for your Hyundai
Scheduled Maintenance
A well-maintained vehicle can prolong the life of your investment and protect your resale value. Put your trust in our Hyundai-trained technicians who know your EV best and have the most up-to-date knowledge. Put your trust in the experts and feel confident that the job will be done right – the first time.
Plus taxes and applicable fees. Prices may vary by model. Please present coupon at time of write-up. Cannot be used with any other applicable offer. Hazardous waste fee if applicable. Coupon has no cash value. - Coupon expires 08/20/2026
4025 W Loop 289, Lubbock, TX 79407
Service: (806) 776-2750
Scheduled Maintenance
Expires: August 20, 2026A well-maintained vehicle can prolong the life of your investment and protect your resale value. Put your trust in our Hyundai-trained technicians who know your EV best and have the most up-to-date knowledge. Put your trust in the experts and feel confident that the job will be done right – the first time.
Check Engine Light Diagnosis
We will retrieve codes stored in your vehicle’s on-board computer system, then describe the codes and provide an estimate on repairs or further diagnosis (if needed).
Plus taxes and applicable fees. Prices may vary by model. Please present coupon at time of write-up. Cannot be used with any other applicable offer. Hazardous waste fee if applicable. Coupon has no cash value. - Coupon expires 08/20/2026
4025 W Loop 289, Lubbock, TX 79407
Service: (806) 776-2750
Check Engine Light Diagnosis
Expires: August 20, 2026We will retrieve codes stored in your vehicle’s on-board computer system, then describe the codes and provide an estimate on repairs or further diagnosis (if needed).
Hyundai Wiper Blades
See the world more clearly through the windshield of your Hyundai. Our Hyundai-trained technicians will replace your front wiper blades, designed specifically for your vehicle.
Plus taxes and applicable fees. Prices may vary by model. Please present coupon at time of write-up. Cannot be used with any other applicable offer. Hazardous waste fee if applicable. Coupon has no cash value. - Coupon expires 08/20/2026
4025 W Loop 289, Lubbock, TX 79407
Service: (806) 776-2750
Hyundai Wiper Blades
Expires: August 20, 2026See the world more clearly through the windshield of your Hyundai. Our Hyundai-trained technicians will replace your front wiper blades, designed specifically for your vehicle.
Vehicle Service Special
Save on vehicle service (including parts & labor)
•Spend $100.00 – $199.99 and save $10
•Spend $200.00 – $299.99 and save $20
•Spend $300.00 – $399.99 and save $30
•Spend $400.00 or more and save $40
Plus taxes and applicable fees. Prices may vary by model. Please present coupon at time of write-up. Cannot be used with any other applicable offer. Hazardous waste fee if applicable. Coupon has no cash value. - Coupon expires 08/20/2026
4025 W Loop 289, Lubbock, TX 79407
Service: (806) 776-2750
Vehicle Service Special
Expires: August 20, 2026Save on vehicle service (including parts & labor)
•Spend $100.00 – $199.99 and save $10
•Spend $200.00 – $299.99 and save $20
•Spend $300.00 – $399.99 and save $30
•Spend $400.00 or more and save $40
Take Our FREE Battery Test Today
You won’t want to miss this test. It only takes a few minutes for one of our Hyundai-trained technicians to perform a complete diagnostic test that could help you avoid unexpected battery failure.
Please present coupon at time of write-up. Cannot be used with any other applicable offer. Coupon has no cash value. - Coupon expires 08/20/2026
4025 W Loop 289, Lubbock, TX 79407
Service: (806) 776-2750
Take Our FREE Battery Test Today
Expires: August 20, 2026You won’t want to miss this test. It only takes a few minutes for one of our Hyundai-trained technicians to perform a complete diagnostic test that could help you avoid unexpected battery failure.
Brake Pads
• Genuine Hyundai Brake Pads
• Precision fit
• Superior stopping performance
• Reduce overall ownership cost
• Proven longer life that stands up to the highest braking demands
Go to HyundaiAccessories.com for more information. Plus taxes and applicable fees. Prices may vary by model. Labor not included. See dealer for details. Please present coupon at time of write-up. Cannot be used with any other applicable offer. Coupon has no cash value. - Coupon expires 08/20/2026
4025 W Loop 289, Lubbock, TX 79407
Service: (806) 776-2750
Brake Pads
Expires: August 20, 2026• Genuine Hyundai Brake Pads
• Precision fit
• Superior stopping performance
• Reduce overall ownership cost
• Proven longer life that stands up to the highest braking demands
Hyundai Wiper Blades
See the world more clearly through the windshield of your Hyundai. Our Hyundai-trained technicians will replace your front wiper blades.
• Designed specifically for your Hyundai
Go to HyundaiAccessories.com for more information. Rear wiper blade is additional. Plus taxes and applicable fees. Prices may vary by model. Please present coupon at time of write-up. Valid only at Group 1 Hyundai Hub City. Cannot be used with any other applicable offer. Hazardous waste fee if applicable. Coupon has no cash value. - Coupon expires 08/20/2026
4025 W Loop 289, Lubbock, TX 79407
Service: (806) 776-2750
Hyundai Wiper Blades
Expires: August 20, 2026See the world more clearly through the windshield of your Hyundai. Our Hyundai-trained technicians will replace your front wiper blades.
• Designed specifically for your Hyundai
Cooling System Special
• Check & drain cooling system
• Pressure test system & refill with up to one gallon of coolant
• Check all fluids, wiper blades & drive belts
Plus taxes and applicable fees. Prices may vary by model. Please present coupon at time of write-up. Valid only at Group 1 Hyundai Hub City. Cannot be used with any other applicable offer. Hazardous waste fee if applicable. Coupon has no cash value. - Coupon expires 08/20/2026
4025 W Loop 289, Lubbock, TX 79407
Service: (806) 776-2750
Cooling System Special
Expires: August 20, 2026• Check & drain cooling system
• Pressure test system & refill with up to one gallon of coolant
• Check all fluids, wiper blades & drive belts
Quality Service. Done Fast.Quaker State® Oil Change Plus
• Replace motor oil with up to 5 quarts of Quaker State motor oil*
• Install a Hyundai oil filter
• FREE Multi-Point Inspection
• Test battery
• Inspect tires and set tire pressure
*Synthetic oil extra. Hyundai Recommends Quaker State Oil. The engine oil and filter should be changed at the intervals specified in the maintenance schedule. Plus taxes and applicable fees. Prices may vary by model. Please present coupon at time of write-up. Valid only at Group 1 Hyundai Hub City. Cannot be used with any other applicable offer. Hazardous waste fee if applicable. Coupon has no cash value. - Coupon expires 08/20/2026
4025 W Loop 289, Lubbock, TX 79407
Service: (806) 776-2750
Quality Service. Done Fast.Quaker State® Oil Change Plus
Expires: August 20, 2026• Replace motor oil with up to 5 quarts of Quaker State motor oil*
• Install a Hyundai oil filter
• FREE Multi-Point Inspection
• Test battery
• Inspect tires and set tire pressure
Shocks & Struts Replacement
Don’t go just anywhere to have your shocks & struts replaced. Hyundai Shocks & Struts Replacement includes:
• Hyundai Parts
• Inspection
• Installation
Plus taxes and applicable fees. Prices may vary by model. Please present coupon at time of write-up. Valid only at Group 1 Hyundai Hub City. Cannot be used with any other applicable offer. Hazardous waste fee if applicable. Coupon has no cash value. - Coupon expires 08/20/2026
4025 W Loop 289, Lubbock, TX 79407
Service: (806) 776-2750
Shocks & Struts Replacement
Expires: August 20, 2026Don’t go just anywhere to have your shocks & struts replaced. Hyundai Shocks & Struts Replacement includes:
• Hyundai Parts
• Inspection
• Installation
We Sell Tires!
Get Hyundai Authorized Replacement Tires for that original fit and performance. For optimal performance, gas mileage and safety choose Hyundai Authorized Tires – only at your Hyundai dealer.
Plus taxes and applicable fees. Prices may vary by model. Please present coupon at time of write-up. Valid only at Group 1 Hyundai Hub City. Cannot be used with any other applicable offer. Hazardous waste fee if applicable. Coupon has no cash value. - Coupon expires 08/20/2026
4025 W Loop 289, Lubbock, TX 79407
Service: (806) 776-2750
We Sell Tires!
Expires: August 20, 2026Get Hyundai Authorized Replacement Tires for that original fit and performance. For optimal performance, gas mileage and safety choose Hyundai Authorized Tires – only at your Hyundai dealer.
Finance Special
90 Days, Same As Cash
- No Hard Credit Check
- 90% Approval Rate
- Lightning Fast Response
Hyundai vehicles only. Offer valid at Group 1 Hyundai Hub City only. No refund on prior purchases. Call for details.
4025 W Loop 289, Lubbock, TX 79407
Service: (806) 776-2750
Finance Special
90 Days, Same As Cash
- No Hard Credit Check
- 90% Approval Rate
- Lightning Fast Response
Our facilities and amenities
With comfortable seating, free Wi-Fi, abundant coffee and plenty of snacks, we make waiting for your vehicle a relaxing experience. And for your ultimate convenience, our restrooms are always clean and sanitary.
Schedule ServiceExpert staff and technicians
From our friendly and knowledgeable staff to our certified technicians who are the experts on maintaining and repairing your Hyundai, our Service Center is 100% dedicated to keeping your vehicle running like new.
Schedule ServiceHyundai Service Tips & Videos
Vehicle maintenance
From oil changes to rotating your tires, staying on top of factory-recommended maintenance will keep your Hyundai running its best.
Learn More
Complimentary care
Enjoy 3 years of complimentary maintenance at your local Hyundai dealer on any new 2020-2025 Hyundai model year.
Learn More
Educational content
The more you know about your Hyundai, the more enjoyment you’ll get out of ownership and the more prepared you’ll be in an emergency.
Learn More
Memory reset
Ensure that you maintain an optimal driving position at all times by knowing how to use and reset the driver’s seat memory.
Learn MoreCustomer Reviews
Group 1 Hyundai Hub City
Alyssa my service advisor is absolutely amazing. I didn’t have an appointment. She got me right in took care of my oil change and the recalls on the car in a very timely fashion.. I highly recommend Alyssa and this Hyundai dealership to anyone that needs service done.
I had an alignment done here. My rep was fantastic, they didn’t try to upscale and as a woman, I didn’t feel taken advantage of. Christopher was very knowledgeable and concerned about the alignment issue and was very attentive to my needs concerning my tires and alignment. I came in with my 7 year old son and he made my son feel Important too. Great service!
They were able to find the exact car I wanted even though it was not in stock.
Communicated well on issues/concerns with my car. Repair done on time. Good value. Video of inspection was good to see.
We had an amazing experience buying our new Palisade! Genaro G. Gutierrez was incredibly attentive, professional, and helpful throughout the entire process. He made everything fast, smooth, and stress-free from beginning to end. He answered all our questions and truly made us feel taken care of. We definitely would buy from this dealership again and highly recommend them 100%! Thank you, Genaro, for the excellent customer service!
Victoria Victoria Victoria she was great...she got all my work done and saved me a lot of money!
I had a 10 year old car I was trying to sell and it needed two safety recalls done to enable that. They handled it in one day with minimal hassle.
Met young lady by my vehicle and went over what I needed done. She was very friendly and courteous.
Financial guy wouldn't take no for an answer The salesperson was kind of rude.
Always willing to go the extra mile for every service I’ve scheduled since I purchased my car 6 years ago
The workers were so nice helping set up the appointment that people working at front desk were great. Everything looked really good on my vehicle after they were through with it. I think this is a top-notch place to be. Thank you.
Quincy was the best salesman. Never pushy! They worked so well with us. We were very pleased.
Very helpful and super nice people, especially Victoria. My car was serviced and recall fixed in a timely manner.
I’m always pleased with the service at Gene Messer Hyundai. Their facility is great, they keep my car in good shape. My new Hankook tires have made such a difference in how my car rides.
The staff at Gene Messer seem to take pride in making sure your auto is serviced in the best manner possible.
Ivan was very communicative and helping with any questions I had! Really appreciate the customer service and him making it a smooth process!
Everyone is so nice and helpful! G. Gutierrez Was very kind and knowledgeable! Great experience
Service dept was able to eventually get our car repaired after a tow, but they appear to be very busy and behind schedule. It took about 4 days for the vehicle to be diagnosed and another 2-3 days for the work to be completed. In the end, I am grateful for the work to be completed, but it took about 8 days.
Great place to buy and a great place to get service , always friendly and Victoria is the best service advisor she deserves 5 stars herself.
I got the best car I ever had and the people I dealt with were the nice car dealer in the world and believe me I deal with a lot car dealer in my life, but this were the nices. I would recommend to any.
I got everything I asked and then more very happy thank you I am over the moon.
Very pleasant visit! Everybody was attentive and easy-going. I didn’t feel pressured or pushed to make any particular choices. I went with my numbers and goal in mind and they let me explore my options fairly, though I did have to slow them down because I wasn’t going to be rushed into making a decision or signing papers without me being 100% sure of what I was getting myself into. Overall as a customer and first-time brand-new-vehicle buyer, it was great. Ivan did an outstanding job answering all of our questions and had a ton of patience for my ... Read More DealerRater - Mar 20, 2026
Let these folks touch your property at your own risk. They gave me my car back before they were done working on it. They literally left a bunch of tools and metal under the hood. Then, they lied about a coolant leak for months, causing the engine and everything around it to fry. The list of things they've done would take pages. Most recently, they damaged the hood of my car and then had a cheap, crappy "repair" job done on it against my express wishes all because they were trying to cover up evidence. They broke ... Read More DealerRater - Mar 14, 2026
I've waited at the dealership for three and a half hours to fix the one recall
Good dealership ! Got me into the car i wanted ! Our dealer Ivan Munoz was very fast and amazing help getting me in the vehicle i wanted . Highly recommend Gene Messer Hyundai
Alyssa Spain was AWSOME!!! And the tech was great I was in and out in a timely manner. My car was given back to me cleaner than I brought it in definitely coming back from now on.
Apparently a meeting had taken place while I was waiting for my vehicle to be serviced. So I was at the location for nearly three hours! Nobody came to tell me that a mandatory meeting had spontaneously been called by Hyundai.
I was informed until after I had gotten up to ask about it. The customer service here is below a one star. Even though they fekt as if they compensated for the mistake. The fact is the unprofessionalism is an on-going issue.
Oh and mind you the lobby was empty when I arrived. So not once did the teams ... Read More DealerRater - Mar 11, 2026
Andrew, our sales person, was very professional and answered all questions and concerns we had.
Scheduled my appointment and was able to drop off first thing in the morning with no issues. And car was ready by lunchtime. They called and explained what they maintenance and let me know id there was any follow ups.
Kristo was very easy to deal with no pushy sales answered all my questions . finance was great as well no trying to force me to get extras explained the options and not upset if I did not add. Also had a small swirl in the paint on driver door. Kristo got this taken care of as well very quickly and provided a loaner so it was very convenient. Very pleased with the service received.
Mike Cantù was very easy to work with. Tried very hard to make sure we were pleased with the car.
I brought my car in to get a recall fixed. They didn’t have the parts. I made the appointment a month ahead of time and they told me they would call me if the parts weren’t in. Then, while there they checked my wind shield wiper because it was getting stuck. They didn’t call me, they didn’t fix it. Apparently the wind shield wiper was too long. It was the wiper that was on the car when I bought it from there. They need to work on their communication with their customers. I asked the manager ... Read More DealerRater - Feb 18, 2026
Everything was done orderly and on time. The wait time for Completion was an hour. I think the computer time afterwards could be shortened. But good job!!!
Quick and courteous professional service. And great deals is another reason I prefer this dealership.
My visit to your the service department was truly awesome! They diagnosed the problem and quickly resolved it. My compliment to servuce advisor Alyssa Spain. She was a pleasure to work with. Looking forward to doing business with you in the future.
I can’t say enough about the great service I received from Gene Messer’s service department. My car was towed there full of my personal belongings as I was moving to San Antonio. They had a full schedule of repairs and maintenance but they squeezed my car in to help me get on the road. Every person I worked with was so attentive and did everything they could to get my car fixed and send me on my way. I have never received such exceptional service as I did with Gene Messer. They’re amazing!!
Excellent experience from start to finish. Clear communication by the team and helped me solve and provide me options on how to sort vehicles.
Victoria was extremely kind and helpful!! I really appreciate her! Unfortunately they were unable to fix the shock absorbers today because they didn’t have the parts so I will have to go back. They also didn’t have the parts for the recall.
No pressure to buy and the staff were very pleasant and knowledgeable about the Brand they were very attentive to our needs.
I was notified about Anti-theft safeguard & y’all got me in the next day. Y’all also got an Uber to bring me back to get my vehicle. Tremendous help & kindness.
This was the best experience I have ever had at a car dealership! My salesman was very kind and helpful. He knew about the vehicle I wanted and was able to help me with my purchase without nonsense! So easy!
Gene messer has always been great to me from when I bought my Kona, to scheduled maintenance, and my infotainment issues. They have done everything to their best ability and communicate any unforeseen problems I highly recommend being a customer with them to anyone.
Encountered good genuine friendliness at all times. Was greeted in a professional manner. No one appeared to be in a hurry. No problems waiting. Enjoyed snack and water provided. Appreciate transportation provided
The service advisors are knowledgeable and helpful. They provide complete descriptions of the work to be preformed and why.
Mike Cantu took did an excellent job taking care of everything I needed to trade my 22 Elantra on a 26 Elantra. He made the process very quick and painless, as well as checking up on me after the fact to make sure I didn't have any questions that hadn't been answered yet. It was the best car buying experience I've had and I'll keep his number for the future. I highly recommend Mike Cantu.
Mike Cantu has great customer service, listened to all our needs. Highly recommend him for any car purchase.
Very friendly service staff. Prompt and courteous. Explained everything to us when we asked questions regarding cost, which with our warranty there was none. I appreciated their fixing the recalls as well without a prompt from us.
This was my first visit to this dealership after purchasing my palisade elsewhere. I was treated with great service and both the service advisor and technician kept in touch with me by text message. I’ve dealt with other dealerships but none compare to your excellent service. I will certainly return for vehicle service here in the future as needed!
Dealership had the car I wanted to test drive ready before I got there. I was given other options to test drive that I asked for so I could be satisfied with my decision.
Victoria provided excellent customer service!! Explained repairs needed and provided me an option to pay over extended period!
Guillermo Cervantes I want to all thank you all for helping me in a real time of need on November 21 we went to Lubbock to watch my grandson play at TexTeck stadium for state championship we are from El paso tx l, Well out Hyundai Tucson gave out on the way back so we had to leave it there a Gene Messer! Sir your staff is a god send for us thank u Jacob God bless u all have a Merry Christmas! To all
Had a great experience from start to finish. Mike took care of us and got what we wanted. Highly recommend!
We have been buying our vehicles from Gene Messer for years. We appreciate the quality of the vehicles and the service they provide..
The service professionals at Gene Messer Hyundai are exceptional. Jake kept me apprised of the service done on my vehicle. He provided complete explanations and ensured I understood the service being completed. Jake regularly communicated with me and provided timely answers to all my questions and concerns. I definitely recommend Gene Messer Hyundai service.
They were awesome! Courteous, friendly, and helpful. Everyone performed their role professionally through the entire process..
Everyone is always so friendly & coursity very timely & keeping u informed what is going on
Very good customer service. The front desk was so helpful and accomodating. They even had free carwash.
I love and enjoy the people there,they tell me very good advice about my Hyundai ,the problems that my car has.very friendly people
All in all, a good experience. Just took a bit longer than we expected. Got there at 1:30 pm and left about 5:45. Our sales professional was Kristo Tomasic. Great job. No pressure and seemed trustworthy. So far, we really Love the car. Palasade Colligraphy Hybrid. Time Will tell! The reason it's 4 stars and not 5 is the way they presented the add on warranty and maintenence pkgs. Really small print and not represented as well as we would have liked.
My experience is always great, they are accommodating to my schedule, professional, always helpful and the facilities are spotless, a reflection of how they take care of my car.
Service is unorganized and unprioritized. Every time I have to go there it’s a hassle. They misplaced the second key fob when I purchased the vehicle. They called more than 6 later to say the fob is ready for pick up, When we arrived they said it would take a couple of hours. Don’t call and say it’s ready then say it will be a while. Over 3 hours to remove a nail from my tire, when they said 30 minutes, Scheduled oil change and tire check. Dropped vehicle off and 3 1/2 later still hadn’t touched my car. Had to ... Read More DealerRater - Oct 30, 2025
I highly recommend! Definitely one happy customer thanks to our friendly, helpful and educated salesman Ivan Munoz on helping us answer any questions we had right away, helping us find the vehicle that was right for us, and being quick with knocking out the paperwork and getting us on the road home!
I love coming in to repair my vehicles here. Everyone is like family. So professional and knowledgeable. The only downfall is that the services aren't free.
The Messer Hyundai dealership in Lubbock Texas is up to date in technology and appearance. The staff in parts and service were friendly and helpful making the experience more enjoyable. The waiting area was well stocked and had nice accommodations. Thomas
Very happy that they were able to get my car fixed. Only “problem” I really had was getting updates on my car. Wish there was some kind of web page with updates or text service to let you know what was going on without having to call every time.
Their service department is the worse. I went in for an oil change that was supposed to take one hour and I was there nearly 4 hours because there was a recall and they didn’t advise me of this so I was there nearly four hours wondering what’s going on. When we bought the car there it was used and we were told there would be three free complementary oil changes and when they got through changing the oil today, we were told that’s not the case. It has to be the original owner.
Needless to say, I ... Read More DealerRater - Oct 18, 2025
Staff was polite and courteous. Salesmen showed me and test drove multiple cars to try and find the right one.
First visit was on 10/7. I had a 7:30 AM appointment over a tire pressure issue. Three hours later, I hadn’t heard anything, so I went to the front desk and they said it would be a little bit longer before they start on my car. Cool. An hour later they finished working on it and said I’d need a new tire. Came back today and was in and out in under an hour. They did good work and are polite, but waiting four hours for a tire pressure issue when I had a 7:30 appointment booked in advance is frustrating.
I bring my Tuscon here for regular maintainance and they do a good job.They are friendly and have a nice waiting area.
Everything's well . Professionals, excellent customer service, answering fast with integrity. Warranty for a year and I will be there if my car need review and repair. I recommend 100% this dealer. Appreciate you guys. God job . Blessings
Scheduling my service appointment was quick and convenient, which I appreciated. However, during my visit, the dealership’s waiting area did not reflect the level of hospitality I expected. The lounge advertises coffee and snacks, but no coffee was available. When I asked, I was told, “I don’t do that; the receptionist handles it, and I’ll let her know.” Unfortunately, almost two hours later, there was still no coffee provided.
This reflects an opportunity for improvement in customer service and attentiveness. A more proactive and friendly approach would create a much better customer experience.
Additionally, I received the ... Read More DealerRater - Oct 4, 2025
This was absolutely 💯 best experience we have ever had from a dealership. Most definitely would recommend this business
Sales team was good, though dealing with Logan in finance less than desirable. I should have walked out on the deal based on my experience in finance.
$70.00 to change one very small break light bulb!!!!! That’s Unbelievable!!!! I opted to change my own cabin filter!!
Nathaniel was incredible. He made thr entire process smooth from start to finish, and all we had to worry about was sending the payment :) Cannot recommend him enough if you are looking to get a vehicle. 10/10
Sales person very helpful.. worked to get all my questions answered. Would recommend Quincey to anyone!
Everyone was so kind and helpful, from the moment I dropped of my car to the moment I picked it up!
Victoria communicates, is knowledgeable, and very caring and kind. She is an excellent service adviser.
The staff is friendly and professional, and they took great care of my car. Also the lobby area is comfortable and clean, and I felt very safe and respected the whole time I was there.
Contacted the dealership about a specific vehicle and a sales representative reached out to me via text and later via phone call. Steven Grajek made the whole process of test driving and then purchasing seamless. He even patiently waited as I waited for a payment from the insurance. No pushing and rushing. The finance people were fantastic and made the signing process quick and easy.
Daniel was awesome. He was very friendly and courteous. The service was fast and great. I waited for my vehicle and it was ready within the time they told me it would be.
The salesman was great and very knowledgeable. The finance team was great and helpful. The whole car buying experience was not stressful or pushy.
Very friendly. Very prompt (with the desk service). I appreciate very much honoring the corporate 10 year extended warranty that I purchased with the vehicle 5 years ago.
My experience with the service center this time was very good. The service professional Victoria communicated well and was able to answer my questions. I had an alignment done, asked to see the report, and was pleased to drive away with a much improved feel as I drove home. My car has 191,000 miles, and I am hoping to continue driving it for many more miles.
Everyone was very nice. Waiting room had snacks. But, only two stars because with a scheduled appointment, it took 2 hours for an oil change. We won’t be going back.
Everyone was professional and courteous. They were prompt and letting me know everything that was going on and I will Riley recommend Gene Messer Hyundi matter what type of vehicle they have.
The service was amazing and quality of work was phenomenal. The only issue was the length of time it took around 2.5 hours; but with the volume of cars being worked on this is to be expected. Next time I’ll just have someone come pick me up when I drop off my car. Overall the best dealer experience I have ever had!!!
I didn’t like how it took 4 hours for them to find nothing wrong with my car, and while setting up my appointment told them about me having school and work and I needed the earliest appointment. So when I checked in to my appointment I was immediately told it probably wouldn’t be till 8 until they got to my car, due to most of their technicians not being there until 8; so why is my appointment at 7? And the salesman heavily persuaded me to give 5 stars and said if I did he’d get me a free tank of gas. ... Read More DealerRater - Sep 5, 2025
Communication can be slightly challenging, eg. I asked for a video of the inspection and of the broken parts and didnt receive any for the entire day. Good complimentary uber services while my car is getting fixed.
Very dedicated to helping the customer. Logan and Kristo helped resolve several problems that occurred during our purchase. Logan was extremely helpful. We appreciate their help.
Horrible customer service. Very unpleasant and unprofessional experience with the service manager supervisor. The integrity in the service department is less than acceptable.
Super rough start. Car was in shop for months. Finally fixed and driving good. Thanks
Daniel, Alyssa Spain and Stephanie Walter’s are all and extreme asset to Gene Messer Hyundai,not only were they curteous but kept me updated every step of the way. I was extremely impressed and will absolutely do business with Gene Messer Hyundai again. ( it is a rare thing these days and thanks again Daniel , Alyssa and Stephanie for your help and consideration)
Good service. Service personnel were exceptional and informed me about the service that was provided for me.
I trust Hyundai they done a good job on my SUV I trust them more
They took my vehicle promptly at my appointment time, and the final bill was less than the estimate!
Poor customer service. Appointments does not guarantee your car will be seen or diagnosed at the time you schedule.
Service area clean. Service people very nice and polite. The only reason I gave you four stars is because I had to come back . The mechanic took my lock for my wheels out of the glove box used it and did not put it back so I had to go back and ask them for the lock to my rims/tires if I have not noticed and I one day had a breakdown/flat tire how would I have gotten my rims off/tires off. other than that the service was very great
Very friendly across the board ... got problem with my vehicle taken care of at a fair price.
The service here was amazing. I purchased a new Santa Fe Cruz one day and the next day my husband purchases a new Sonata. Thank you for making both sales smooth and easy.
